Customer Service Representative


  • Answer incoming phone calls. Provide courteous, professional assistance or redirect to proper associate.
  • Order entry into Sage 50 Accounting: Verbal, electronic, paper
  • Verifies & Confirms customer orders and delivery expectations.
  • Confirms accuracy of orders shipped and performs the invoicing of completed orders.
  • Quote product prices and freight costs, according to uniform pricing strategy and current market pricing.
  • Tracks order exceptions and maintains as needed.
  • Customer Service with new and current customers

Teamwork: Collaborates Expertly with Team Members: 

  • Seeks professional, friendly communication and cooperation within our organization
  • Coordinates all routine aspects of customer orders, requests, and inquiries
  • Identifies and uses internal resources as needed to complete tasks
  • Supports team goals
  • Is receptive/flexible/adaptable to change
  • Understands, generally, about competitors and their services


Job Requirements


  • Active listening is our number one requirement
  • Customer service and customer solutions experience.
  • Self-initiating person
  • Effective decision making
  • Displays effective interpersonal & communication skills (internal/external)
  • Delivers timely and accurate information to customers & internal business partners both verbally and in writing.
  • Achieves mutual understanding by summarizing & reviewing agreements
  • Demonstrates understanding of our client’s products and services
  • Recognizes and responds to new/additional opportunities at existing customers


  • Microsoft Office Suite Experience – 5+ years preferred
  • Customer Service and Sales training preferred